Integration Data Sync: FAQs
Troubleshoot common sync issues between Lessen Pro and connected integrations.
Overview
Lessen Pro has three separate syncs, each with its own status and behavior. If something doesn't look right, it helps to identify which sync is affected before troubleshooting.
- Lessen ONE — syncs your Lessen-dispatched work orders between Pro and the Lessen ONE portal
- QuickBooks Online — syncs financial records and invoices to your QuickBooks account
- Offline Mode — syncs work completed on your device while offline once connectivity is restored
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How Do I Tell Which Sync Is Failing?
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Each sync has its own status. Start here to identify the source of the issue:
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🔄 Offline Mode or QuickBooks
Check the Sync Center to see the current sync status for offline activity and QuickBooks.
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🏢 Lessen ONE
Go to Business Settings > Account & Billing to check your subscription status — a past-due account pauses Lessen ONE sync.
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Lessen ONE Sync Issues
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My work order is complete in Pro but Lessen ONE still shows it as open.
Updates flow between Pro and Lessen ONE through the Integration Agent and can take a few moments. If the status still hasn't moved after a few minutes, check the following:
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1
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Your device is online and your Sync Center is clear of pending items. |
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2
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Your subscription is in good standing — sync to Lessen ONE stops while an account is past due. |
📌 If both look fine and the status still hasn't updated, contact support at support@lessenpro.com or 312-548-6677.
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My Lessen work orders stopped appearing in Pro.
The most common cause is billing. If your subscription is past due, syncing with Lessen ONE is paused until payment is resolved.
Go to Business Settings > Account & Billing to check your subscription status and resolve any outstanding balance.
📋 Once your subscription is back in good standing, sync will resume automatically and your Lessen work orders will reappear.
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💡 Best Practice
- Check the Sync Center first whenever something looks out of date — it shows pending and failed sync activity in one place
- Keep your subscription current to avoid interruptions to Lessen ONE sync
- Ensure technicians have a stable internet connection before completing work orders to avoid offline sync delays
- If a sync issue persists after checking billing and connectivity, contact support — support@lessenpro.com or 312-548-6677
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