Managing Internal Message Threads

Managing Internal Message Threads

Access and respond to internal messages tied to a work order.

Overview

The Messages section allows you to communicate internally with:

  • Employees
  • Lessen ONE contacts

All message threads are connected to specific work orders, ensuring conversations stay organized and contextual.

How to View New Messages

1

Navigate to Messages

Go to Messages from the main navigation menu.
2

Look for Unread Indicators

Unread threads are marked with a red bubble. Threads remain marked until opened.
3

Open the Thread

Select the thread to open and review new messages.

How to View Existing Message Threads

1

Open Messages

Go to Messages within the work order, or access all messages via the message icon in the top right corner.
2

Select a Thread

Select any thread from the list and click it to view the full conversation history.

Within a thread, you can see:

  • Message timestamps
  • Sender details
  • Associated work order

How to Start a New Message

1

Navigate to Messages

Go to Messages and click New Message.
2

Enter a Subject

Click the Subject field and enter a name for the message thread.
3

Choose Recipients

Choose the recipient — an employee or a Lessen ONE contact. You can select multiple team members to include in the thread.
4

Write and Send

Enter your message and click Send. The conversation will be saved and tied to the selected work order.

💡 Best Practices

  • Keep all job-related communication within the message thread tied to the work order.
  • Avoid separate texts or emails that aren't tracked in the system.
  • Review open threads daily to ensure timely responses.

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