Lessen ONE Workflow
Mobile: Assest Management for Lessen Work Orders
Learn how to complete the asset management workflow for Lessen work orders in the Lessen Pro mobile app. ? Before You Begin Available only for Lessen ONE work orders Triggered only for specific service combinations Asset Management is not shown in ...
Mobile App: Offline Mode
No internet? No problem. Continue completing work orders and your changes will sync automatically when your connection is restored. Overview Offline Mode allows you to continue working on work orders even when you do not have internet or cell ...
Mobile: How to Manage Recurring Lessen Work Orders in Lessen Pro
Learn how to schedule, complete, and manage recurring Lessen work orders from the Lessen Pro mobile app. Overview Recurring Lessen work orders follow a similar workflow to reactive work orders, with a few key differences. They arrive in Lessen Pro in ...
Mobile: Understanding Messages and Internal Notes
Access and respond to internal messages and notes tied to a work order from the Lessen Pro mobile app. Overview The Messages section allows you to communicate internally with: Employees Lessen ONE contacts All message threads are connected to ...
Mobile App: Completing a Lessen Work Order
Follow this structured workflow to check in and check out of scheduled Lessen work orders from the Lessen Pro mobile app. Overview For Lessen work orders, follow this structured workflow to ensure accurate tracking and documentation from the moment ...
Mobile App: How to Accept/Decline and Schedule a Lessen Work Order
Learn how to review, accept or decline Lessen work orders, and schedule a visit directly from the Lessen Pro mobile app. Overview When Lessen assigns work to your company, it will appear as a lead in Pending Acceptance status. You can review the ...
Job Statuses: ONE to Pro
ONE Status to Pro Status Mapping Reference how Lessen ONE work order statuses translate into Lessen Pro statuses. Overview When work is synced between Lessen ONE and Lessen Pro, statuses may differ between systems. This guide shows how each Lessen ...
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Welcome to Lessen Pro
Run jobs. Not paperwork. Lessen Pro is your all-in-one platform for managing customers, jobs, scheduling, and payments in one place. Lessen Pro helps you streamline operations, stay organized, and move work forward from quote to completion. Whether ...
Stay Compliant (Scorecard)
Learn how to view your company's performance scorecards and manage compliance documents in Lessen Pro. View Lessen Scorecard Tracking Scorecards help you monitor performance metrics and compliance standards required to remain eligible for work. You ...
Strategies for Efficiency & Growth
Use Lessen Pro to increase efficiency, improve cash flow, and grow without adding unnecessary operational complexity. Overview Scaling your business requires visibility, standardization, and operational control. Lessen Pro helps you centralize work, ...
First-Time Setup Checklist
Before creating your first job, complete the steps below to ensure your services, pricing, team, and payments are properly configured. This checklist helps your work move smoothly from quote to completion — without delays. Checklist Complete Business ...
Customer Communication Settings
Configure how and when customers receive email and text notifications for leads, assessments, and work orders. Overview Customer Communication settings allow you to automatically notify customers as work progresses. You can control which events ...